We're putting into practice the Ritz Carlton techniques we learned at a seminar this past Spring. In fact, a recent new patient wrote: "Dr. Marsh and Debbie could not have been kinder or more professional. I was 'wowed.' Finally, thanks to Dr. Marsh, I see some light at the end of What's been a dark [...]
Serving the Alpha Omega International Dental Fraternity The Alpha Omega International Dental Fraternity hosted its annual meeting in San Francisco this December. I have been fortunate enough to be asked to serve as President-Elect of this worldwide organization for the year 2017, followed by a term as International President during the 2018 year, starting with [...]
We often are asked how we handle emergencies. We will always get you in the same day if you need us, and if you have a problem in the evenings or weekends, we have an answering service that can reach us at any time so that we can call you right back. (We've even [...]
What a year it's been here in Cleveland. The Cleveland Cavaliers are world champions, and the Cleveland Indians have been outstanding. In both cases, it's all about a team approach. Here at ClevelandSmiles, our team is here for you. We work hard every day to do our best for you, starting each day with a [...]
Speaking of the team approach and being prepared, our team here at ClevelandSmiles recently spent a few days doing Continuing Education. The first day was "focused" on taking photos in the dental environment, from portraits to close-ups of the teeth. Other days we not only learned but also helped other dentists and their teams become [...]
The baseball season has begun, and we're excited to be Cleveland Indians fans! And while we're speaking of sports, we're "all-in" on the Cavs! In both cases, it takes a well-coordinated and dedicated team to win. Here at ClevelandSmiles, we have that team, and we spoke about it recently on "Golden Opportunities." Each day we [...]
My wife Wendy - our office insurance expert -and I had a pretty exciting and eventful Fall. We became grandparents for the second time; our daughter Stephanie and her husband Jeff gave Owen a brother, Aiden. They're doing well and soon will be brushing Aiden's baby teeth! Abby, our younger daughter, married Jake in Phoenix, [...]
We're thrilled to have received the Angie's List Super Service award for 2015! This is the fifth time in a row that ClevelandSmiles has been honored by the group. The award is given to the top 5% of companies in a particular group. In the dental field, we're near the top, both in terms of [...]
Congratulations and best wishes to Dr. Kathy Rockman on her recent retirement from dentistry. Kathy spent the last few months sharing space in our office at Brainard Place after 38 years in dentistry. We welcome her patients into our practice and promise to make their transition as seamless as possible!
Best wishes for a healthy and happy New Year in 2016! Whether you celebrated with Moet champagne or Cotton Club ginger ale, we hope you enjoyed your holiday. Here at ClevelandSmiles, we look forward to the new year and have incorporated a number of new techniques and instrumentation to increase your quality of care and [...]