Do you know that you can contact us on our website www.ClevelandSmiles.com at any time and that we'll respond almost immediately? Whether it's to make an appointment or offer up a comment, the "contact us" button will "contact us" immediately, and we will quickly respond to you. In fact, due to our appearances on NBC/WKYC channel 3's [...]
When a patient needs to change an appointment after-hours (usually due to a cold or sickness), they are directed by our answering service "Answering Cleveland" to call me on my cell phone, which often surprises the patient. The reason that we do this is so that I can try and offer their appointment to another of [...]
All of us at the office, including Wendy, Afsaneh, Karin, Amy, Barbara, Jill, and Marilyn wish all of our patients and friends the happiest of holidays and and a healthy New Year! We also want to thank so many of you for your kinds wishes to us; your friendship and support is extremely gratifying! Very [...]
We had a very nice response from our patients and friends on TV segments that were shot right in our office and shown on WKYC/Channel 3's daily morning show, "Good Company." The station's Joe Cronauer visited us in late November and watched us at work. One segment even featured Joe's sister, Sharon Porella (of Rivchun's [...]
I just returned from the Greater New York Dental Meeting in New York City. (I also had the opportunity to visit with our daughter, Abby Marsh, who is working and living there). Two days were spent in lectures and continuing education seminars. Time was also spent in the exhibit hall, where the latest and greatest [...]
Please join us in watching our hygienist, Ms. Amy Bambic, as she appears on WKYC/Channel 3's "Golden Opportunities, " this Sunday, December 5th, at 12:30 PM (just before the Cleveland Browns' game). She'll discuss how patients can maintain their oral hygiene, both at home and at the dental office. We know she'll do a great [...]
We're so pleased that so many of you have taken the time to let us know that you watched and enjoyed the PBS special "Watch Your Mouth" that was produced here in Cleveland by WVIZ/Ideastream. It has been archived by the PBS station and can be found on the WVIZ/Ideastream website. The segment that features [...]
Our staff spent a few days this past September at a number of continuing education classes, including ones focusing on service, presented by the Ritz Carlton hotel, in order to make your experience in our office as personable as possible. Professionally, we attended other dental courses given by such dental experts as Dr. Gordon Christiansen [...]
You should be receiving our latest newsletter in the mail, celebrating my 30th year as a private dental practice. We've had a number of comments on the issue, especially on the photo of my father, Dr. Samuel Marsh, with me on my first day. He practiced for nearly 50 years, so I must have at [...]
In July, my wife Wendy and I had the opportunity to visit with the CEO of Oraverse, the dental product that reverses the effects of Novacaine. She was impressed that we have made it a part of our everyday practice as an option for our patients. Additionally, she was able to see the news segment [...]