The Best Experience I’ve Had with Any Medical Provider

February 23rd, 2015

The following is a testimonial from a new patient this past January:

This was by far the best experience I have had with any medical provider, period (dentist, doctor, dermatologist, etc.). I have lived in a lot of different places and can say without doubt that you all are an exemplary organization, with a true desire to better the lives of your patients. Your outstanding service should be used to teach and guide other organizations how to improve.

Thank you for being genuine, beyond accommodating and thorough with my visit. I would recommend this office to everyone, and should I move away from the Cleveland area, would be willing to drive back to Cleveland for my dental appointments.

– Jessica W.

Cleveland Smiles Awarded Angie’s List Super Service Award – Again!

February 9th, 2015

Our practice was recently identified as a Super Service Award winner on Angie’s List, which highlights exemplary care in businesses, not limited just to dentistry. Only 5% of the Angie’s List participants receive the designation, so we are especially proud of our ClevelandSmiles staff!!

Importantly, this milestone came through our patients giving reviews of our care on Angie’s List. Please continue to support our work, and if there are areas that need improvement, please don’t hesitate to let us know so that we can make every experience even better (but in a kind way, you know how sensitive we are….)!

Improving Your Confidence on Your Wedding Day

January 22nd, 2015

The following is a testimonial from a new bride and patient. She came into our office just before getting married this past summer:

Dr. Marsh,

I just wanted to thank you so very much for the amazing job you did on my teeth! It made such a huge difference in my confidence and smile on my wedding day. You were so helpful and accommodating (and reassuring!) through the whole process. Thank you again for giving me the beautiful smile I always wanted! :)

Sarah C.

Custom Mouthguards – Available Now

December 16th, 2014

You may have noticed that both the Cleveland Browns and Cleveland Cavaliers (including Cleveland/Akron natives Brian Hoyer and LeBron James) wear custom mouthpieces when they are playing both NFL football and NBA basketball. If you have a daughter, son, granddaughter or grandson playing any sport and would like their teeth protected, please call Karin at our office, and she’ll work with you to get them “covered;” she can even have them custom-made with their school or organization’s team colors!

Congratulations to Armond Budish

December 11th, 2014

Congratulations to our good friend and long-time patient Armond Budish on his election to the position of Cuyahoga County Executive, replacing Ed Fitzgerald (who ran for Governor of the state of Ohio). Armond is a very hard-working, dedicated person with great integrity. We know he will do a fabulous job serving the citizens of Northeast Ohio and greater Cleveland!

For now, his position as host of the long-running NBC/Cleveland television show “Golden Opportunities” will be handled by his law partner, Ms. Lori Steiner. We have had the “opportunity” to appear with Armond on a bi-weekly basis over the last fifteen years, and we look forward to continuing our relationship on WKYC/channel 3!

Get Our ClevelandSmiles Newsletter

December 8th, 2014

Watch for our latest ClevelandSmiles newsletter in the mail. We still use the US Postal Service to deliver our “Smile Updates” to you, as you might want to read it and pass it on to a friend.

This newsletter focuses on both our staff and physical dental office improvements that we are undertaking to serve you better. Additionally, we play a “true-false” game with our readers on the issue of snoring and sleep apnea, problems that we’re hearing about more and more. (I even hear about it at home on occasion). The custom-made snore guard has proven to be a very successful options for many of our patients. So if you have or know someone who snores, please read “Smile Updates” and give us a call at 1-440-461-1003!

Patient Surveys Overwhelmingly Positive

November 12th, 2014

We periodically send surveys to our patients to ensure we are meeting – and exceeding – their expectations. Both in terms of customer service and quality of care, we pride ourselves on providing the best service any Cleveland-area dentist has to offer.

In these surveys, we ask our patients a series of questions, including:

  • How would you rate your overall visit?
  • When your appointment was over did you have a good understanding of your dental situation?
  • Were your financial options explained to you?
  • Did you have to wait past your appointment time to be seated? If so, how long?
  • Did our team greet you properly?
  • Would you refer your friends and family to us?

Our recent wave of returned surveys showed that our patients are overwhelmingly satisfied with the care and treatment they receive at our office.

So if you needed one more reason to call today, just listen to what our patients had to say:

  • “Thanks so much for the great service! What a dream team of dental care!” – Jody K.
  • “What can I say, you guys are great!” – Gerald B.
  • “I always enjoy coming here – it’s almost like coming to see my friends instead of the dentist office.” – Sherrie L.

Give us a call! (440) 461-1003

Why All Professional Athletes Wear Mouthguards (and you should, too!)

October 28th, 2014

You’ll notice that whether it’s the NFL, NCAA football, or the NBA, almost all players are wearing mouthguards – and thank goodness! Most athletes – and their team physicians and dentists – recognize the importance of protecting their teeth and smile. Many trainers also believe that they may improve the athlete’s performance, especially in activities like weightlifting.

We advise our patients, whether they compete or just work out, to have custom-made guards for both protection and performance. You can call Karin or Diane to set up an appointment for an evaluation and/or to fabricate one for you – or your kids!

Why Dental Implants are All the Rage

October 20th, 2014

There’s quite a bit of discussion in the news on dental implants, from The Wall Street Journal to USA Today to The New York Times and, locally, to The Plain Dealer. They note that implants can be used to replace missing teeth and even to hold dentures – which is what companies like ClearChoice are presenting in the television advertisements when they speak of “teeth in a day” (i.e. “dentures in a day”).

In order to clarify the information, we invite our patients and friends to call our staff and visit us so that we can explain the options. We even have a section here on our website that focuses on dental implants. Used correctly, they can help to rebuild one’s teeth/occlusion and fill in the spaces where teeth are missing, just like natural teeth would!

Call us today at 1-440-461-1003.

How to Keep Your Teeth Clean this Halloween

October 13th, 2014

With Halloween season here, it’s a good time to remind our patients, both “Trick or Treaters” and their parents and grandparents, that after we enjoy our candy (I’m a Kit Kat and M&M fan, myself!), we need to brush our teeth. As the sugars from the candy feed the bacteria in our mouths for 30 minutes or so after chewing, we should brush immediately – or at least drink/swish some water to help clean the debris off our teeth (much like a rain can help wash off debris from our cars).

So enjoy the holiday, but remember to take care of your teeth!

(P.S. We’ll focus on Halloween in our segment on WKYC/NBC Channel 3’s Golden Opportunities on Sunday, October 19th, so tune in!)