I just returned from Seattle for an Alpha Omega Dental Fraternity symposium, where featured speaker Steve Anderson focused on making the patient experience a pleasant one.  Much of what our staff does, from our early morning (7 a.m.) huddle to warm towels to follow-up calls, was very much in line with Mr. Anderson’s recommendations.  Ideas were shared with fellow dentists from both the U.S. and Canada, and we are already putting some of those thoughts to work in our Cleveland Cosmetic and General dental practice

We welcome your suggestions as well!